Introduction
Burkes Works LLC respects your privacy. This policy explains how we collect, use, retain and protect information when you use our website, request a quote or receive our services.
Information We Collect
We collect personal information you provide, including name, business name, email, mobile number, service request details, address, payment information, communication preferences, opt-in records and timestamps. We may automatically collect IP address, browser type, device information, usage patterns, analytics, cookies and similar technology.
How We Use Your Information
We use information to provide quotes and services, schedule appointments, process transactions, communicate service and promotional updates where permitted, improve the website, prevent fraud, secure our operations and document consent preferences.
SMS/Text Messaging
We send texts only after an express opt-in and retain timestamped consent records. Message frequency varies, up to 10 messages per month. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer experience, is permitted. All other use case categories exclude text messaging, originator opt-in data, and consent; this information will not be shared with any third parties.
Information Sharing
We do not sell your personal information to third parties. We may share necessary information with service providers that process payments, schedule work, host systems or deliver messages solely to support our direct services, and when required by law, court order, safety needs or a business transfer. Providers must protect the information and use it only for the assigned service.
Cookies
We may use essential and analytics cookies to operate the site, remember preferences and understand usage. You may control cookies in your browser, though disabling them may affect site features.
Data Security
We use reasonable administrative, technical and physical safeguards, including access controls and protected transmission. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
Data Retention
We retain quote, service, transaction and consent records only as long as reasonably necessary for services, legal duties, dispute resolution and legitimate business records, then securely delete or de-identify them.
Your Rights
Subject to applicable law, you may request access, correction or deletion of your information and withdraw future marketing consent. Reply STOP to text messages or contact us using the details below. Withdrawal does not affect prior lawful processing.
Children's Privacy
Our website and services are not directed to children. You must be 18 years of age or older to request services or opt in to SMS. We do not knowingly collect personal information from children under 13.
Third-Party Links
Links to third-party sites are provided for convenience. Burkes Works LLC does not control their content or privacy practices, and this policy does not apply to those sites.
Changes
We may update this policy for legal, technical or business changes. The current version and updated date will remain available on this page.
Contact Us
For privacy requests or questions, contact Burkes Works LLC at help@burkesworksllc.com, (724) 612-6268, or 303 Pinto Pl, Mars, PA 16046.